FAQ
All unused, unworn merchandise in an unaltered condition can be returned for a full refund within 30 days. It must be accompanied by its original tags attached, and it must be packaged in a suitable way to protect the contents. Please help recycle by using the same packaging the items arrived in, or you can use a different packaging if necessary.
See more details about returns/exchanges policy in CLIENT CARE.
Please click HERE to initiate or view your return or exchange.
Sale items and items purchased with a discount code may be returned within 30 days of receipt unless otherwise noted. Any product marked as final sale cannot be returned or exchanged.
You may sign up to receive a $10 discount off of your first order. Please note this is for first time clients only and excludes all sale and final sale items.
It means the item is not in stock but is available for order. Once the order is placed, a deposit is required and we will collect the remaining payment when your item is ready to be shipped.
An order can be cancelled or modified within 24hrs of notice. It is not guaranteed depending on the type of order and/or when the order is placed and/or shipped.
See more details about cancellations and changes in CLIENT CARE.
In the event of this occurring, we sincerely apologize in advance. Please contact us immediately at care@jourausoir.com and we will work diligently to resolve the issue.
Jour au Soir does not offer price adjustments on any sales or promotions that begins after your order is placed.
Store credit is given in a digital format like a promo code. You will enter the code in the "gift card or discount code" field before completing your purchase.
Yes, you can purchase a gift card on our shop page or HERE.
You can register for an account on our homepage or HERE.